Revamping CodaPet’s Website, Delivering Usability with Empathy, Clarity and Care

CX Aspect

- CodaPet is a compassionate platform supporting pet owners through the decision of in-home euthanasia. The goal was to create a digital experience rooted in empathy, clarity, and comfort. We redesigned the website to improve usability and emotional connection, ensuring every interaction feels gentle and supportive. The revamp introduced a cohesive design system, custom illustrations, and a warm visual tone, with a focus on mobile responsiveness, clear service information, and intuitive navigation. The result is a calm, reassuring platform that informs while offering comfort during difficult moments.