What is the meaning of business experience? Does it really matter?
And how do we incorporate it into the organization’s DNA without any upheaval?
These are relevant questions that must be asked and addressed by businesses in an environment where disruption and innovation have become the norm. Organizations need to adopt digital technology, business practices and a digital culture to keep up with today’s business world.
Every transformation journey is unique and will have different aims.
For some, it might mean changing the culture from within and learning to embrace technology as a driver of business success while ensuring that the process is fueled by innovation and reinvention.
For others, it might mean continuing down a path towards digital maturity. We understand ‘Digital Maturity’ as being achieved when an organization uses technology in its operations and core processes and is also continuously adopting and evolving new strategies of innovation.
At the end of the day, regardless of where you have begun, digital transformation will globally impact your business structure including your stakeholders, processes, workflows, technology and culture.
What are the core elements of a digital transformation culture?
- Employees are encouraged to get engaged with customers and other partners to create new solutions.
- A digital culture will facilitate better delegation and employee performance
- It should encourage employees to take risks, learn and innovate
- The culture values collaboration, transparency and data sharing to work efficiently and uses technology to enable it.
- All employees are offered digital training to understand the impact of digital transformation on the business.
Effect a digital mindset among employees to optimize daily activities and embrace innovation.
Where should the changes be made?
In order to enable the full potential of the digital transformation process, organizations need to make changes along three axes.
A structure that adopts business experience
Examine the structure that is being put in place and decide whether a dedicated chief digital officer is required (CDO). Will the digitization process be centralized through a digital Centre of Excellence (CoE) or will there be individual digital units? Decide if you want to stay within an existing structure or move towards a value-driven agile setup. Some companies may prefer cross-functional teams across the organization rather than a central team to ensure that digital is embedded in every function.
People who support digitalization
When major transformations take place there is always the possibility that the new setup will require a new set of skills and some roles may become redundant. You will have to make decisions on whether to build digital skills within the company through large-scale re-skilling and upskilling of existing employees or build on an external digital ecosystem of talent and partners or a combination of both. Would you prefer to focus on digital skill density with individual performers or spread the skill set across the organization? How would this bank of skills be accessed across the value chain?
Processes that mirror business experience
Processes will also need to be inspected while planning changes. The approach can be phased or the organizational digitization can be done at one time. Inspect if your business processes are ready for the digital era. Do your processes have intuitive interfaces? Are they available around-the-clock? Do they satisfy the requirements of real-time fulfilment, personalized treatment, global consistency and zero errors?
The time and organizational adjustments needed to meet the requirement of digitization differ from company to company, however, digital transformation is important in order to maintain and expand a relevant position in the market.
The number of businesses that are transforming their processes to accelerate revenue and improve customer experience is on the rise.
To find out how Digital Transformation can be embedded into your organization’s DNA book a free consultation call with our experts at Kilowott.
Keep reading this unique digital transformation blog to uncover deeper insights in to technology.
